Careers

Summary:

GENERAL DESCRIPTION/PURPOSE 

The primary responsibility of a Sales Counselor is to facilitate the sale of new homes, using a structured sales process. HMH must be represented with professionalism, and have our mission and values incorporated into all aspects of the Sales Counselor’s responsibilities.

Posted Date:

3/5/2020

Job Location:

Dallas/Fort Worth, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Meet monthly sales budget, set per community based on traffic, etc.
• Greet customers and present the HMH G.U.E.S.T.S. sales process.  Register 100% of prospects.
• Represent HMH with professionalism, and incorporate our mission and values into all aspects of responsibilities.
• Maintain models and sales offices to HMH standards, and report on same.
• Complete follow-up calls and letters per the criteria for CFT.
• Pre-qualify buyers before writing a purchase agreement.
• Prepare and complete (with accuracy) the contract and documents and turn in for review within 24 hours.
• Assist in scheduling the loan application and follow-up with buyer’s responsibilities for gaining loan approval.
• Schedule buyer appointments, and uphold the integrity of the contract by holding the buyer accountable for all deadlines and process dates.
• Report community competition information and count signs on the sign route on a monthly basis, or as requested by manager.
• Weekly and monthly realtor follow-up calls and visits.

COMPETENCIES

Summary:

GENERAL DESCRIPTION/PURPOSE 

A Field Manager Level II has the level of experience gained from classroom, professional development, and on-the-job training. A Field Manager at this level is expected to need assistance when performing the following:

• Oversees all aspects of building a home.
• Makes sure homes are well built and on schedule.
• Manages trade partners and ensures that the work takes place on the scheduled date.
• Meets with homebuyers to establish a working relationship, and to gain trust and respect.
  

Job Location:

Field - SW FW

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Calls customers on a regular basis; once per week update calls
• Manages trade partners
• Maintains the work day schedule for specific product
• Completes EPA Reports timely and accurately
• Update KOVA software daily on computer or hand held device
• Inspects homes daily for quality
• Attends weekly team meetings
• Establishes working relationship with customers
• Builds trust and respect with team members, and customers, to maintain a 96% “Recommend to a Friend” score
• Delivers safe and on-time homes
• Schedules trade partners
• Approves all Trade partners Purchase orders
• Maintains overall community appearance, may involve moving and lifting of heavy material
• Schedules all necessary inspections
• Reports sequence numbers daily
• Maintains budgets to within company variance goals
• Manages take-offs and coordinates materials to be returned for credit

COMPETENCIES

• Microsoft Word 2013 Level 1; Microsoft Excel 2013 Level 1; Microsoft Outlook 2013 Level 1; Microsoft Power Point 2013 Level 1
• Accountability
• Collaboration/Team Work
• Communications
• Continuous Learning and Self Development
• Customer Service
• Embraces Differences
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity

Summary:

GENERAL DESCRIPTION/PURPOSE 

Resource Planning Expeditor (RPE) will manage the process for managing the scheduling process for all homes under construction, including uploading the appropriate/accurate schedule template for each job when “publishing a start,” ensuring Field Managers update schedules accurately and timely each day, and close out each job schedule at closing. The RPE will also assist with training new Field Managers and new Vendors on how to properly use the scheduling system (KOVA).

Job Location:

Grapevine, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Manage electronic scheduling system for all homes:
• Ensure our schedule templates are accurate
  
• Tasks
• Critical Path
• Predecessors
• Successors
  
• “Publish” each job start once the building permit AND interim financing for each home have been received
• Ensure Field Managers update all schedules daily in our electronic scheduling system (KOVA)
• Ensure Field Managers communicate any changes to schedules that affect tasks to be performed within 24 hours via email or phone call to Vendors/Trade Contractors to ensure they do not miss “last-minute” changes to schedules
• Ensure Field Managers record reasons for schedule delays:
• Vendor “No-shows”
• Incomplete Vendor tasks
• Failed inspections
  
• Report any Vendors/Trade Contractors issues or trends that result in schedule delays, including, but not limited to:
• Job not ready for the trade/vendor
• Material takeoff issues
• Scheduling issues
  
• Ensure each home schedule is accurate at all times by:
• Ensure each home has a confirmed and accurate closing date in the system at the time the task “Set Close Date” occurs and report that date to the Backlog Coordinator
• Running daily activity reports
• Conducting periodic field audits to check accuracy
• “Scrubbing” schedules with each Area Construction Manager weekly
  
• Track/Report “dry runs” by Vendor/Trade Contractor to identify Field Managers who have jobs that are not ready for scheduled tasks
  
• Identify ways to improve our scheduling and reduce our build times
  
• Report “capacity” issues with any Vendor/Trade Contractor as they occur
• Report any opportunity to reduce task durations as you see the Vendors/Trade Contractors continually complete their tasks early
• Report any scheduling sequence issues that require a change to the schedule template
  
  
• Train new Field Managers and Vendors/Trade Contractors on how to use our electronic scheduling system effectively
  
• New hires
• New Vendors/Trade Contractors
• “Refresher” Training
  

COMPETENCIES

• Adaptability
• Collaboration and Team Work
• Communications
• Continuous Learning and Self-Development
• Customer Service
• Embraces Differences
• Engaged/Accountable
• Initiative
• Problem Solving with Results Driven Mindset
• Professional Integrity
• Microsoft Word 2013 Level 1; Microsoft Excel Level 1; Microsoft Outlook 2013 Level 1; Microsoft Power Point 2013 Level 1
  

Summary:

GENERAL DESCRIPTION/PURPOSE 

A Customer Service Representative (CSR) must be able to oversee 4-6 active communities in Fort Worth (far north) for the evaluation and completion of warranty service claims, scheduling subcontractors, build relationships with homeowners, facilitate repairs and maintain all model homes within his communities, manage trade partners and ensure work takes place on the scheduled date, meets with homeowners to ensure repairs were completed to their satisfaction ultimately providing high levels of customer service satisfaction.

Job Location:

Grapevine, TX

Position Type:

Full-time

Division:

Home Building

Description:

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Calls customers pertaining to open requests
• Manages trade partners
• Maintains warranty/customer service request logs
• Attends team meetings
• Establishes working relationship with customers
• Builds trust and respect with team members, subcontractors and customers, to maintain a 96% “recommend to a friend” score
• Schedules trade partners in a timely manner
• Signs and turns in PO’s weekly
• Maintains overall community model homes
• Schedules all necessary inspections for warranty service and model homes
• Submission of notes on all service requests on a weekly basis
• A positive attitude that reflects the guiding principles of History Maker Homes/Rendition Homes
• Must have reliable transportation, and be able to travel between communities
  
  

COMPETENCIES

• Microsoft Word 2013 Level 1; Microsoft Excel 2013 Level 1; Microsoft Outlook 2013 Level 2; Microsoft Power Point 2013 Level 1
• Accountability
• Collaboration/Team Work
• Communications
• Continuous Learning and Self Development
• Customer Service
• Embraces Differences
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity
  
  

Bachelor’s degree (B.A.) from four year college or university; or five years related experience and/or training; or equivalent combination of education and experience. CONSTRUCTION KNOWLEDGE REQUIRED.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of all the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.